Refund policy

At Hatchi Home, your satisfaction is our priority. If you’re not completely happy with your purchase, we’ve made the return and exchange process simple and hassle-free.

Our 14-Day Returns Policy

You can request a refund or exchange for any Hatchi Home purchase, including sale items, within 14 days of delivery.

How to Make a Return

• Ensure your product is undamaged and in its original packaging.
• Take a photo of your packed item and send it to us via WhatsApp at  +971 58 894 1858 . Please include your order number.
• That’s it! We’ll handle the rest.

Shipping Costs

Returns are free within the UAE.

Your Refund

We make refunds easy at Hatchi Home. Your refund will be issued to your original payment method.

Thank you for choosing Hatchi Home!